Title VI / ADA Complaints

Choices For People Center for Citizens with Disabilities INC agrees to comply with all provisions prohibiting discrimination on the basis of race, color, or national origin of Title VI of the Civil Rights Act of 1964, as amended, 42 U.S.C. 200d et seq., and with U.S. DOT regulations, “Nondiscrimination in Federally-Assisted Programs of the Department of Transportation / Effectuation of Title VI of the Civil Rights Act,” 49 CFR part 21.

Choices For People Center for Citizens with Disabilities INC assures that no person shall, as provided by Federal and State civil rights laws, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity.

Choices For People Center for Citizens with Disabilities INC further ensures every effort will be made to ensure non-discrimination in all programs and activities, whether those programs and activities are federally funded or not.

Choices For People Center for Citizens with Disabilities INC meets the objectives of the FTA Master Agreement which governs all entities applying for FTA funding, including Choices For People Center for Citizens with Disabilities INC and its third-party contractors by promoting actions that:

1. Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.
2. Identify and address, as appropriate, disproportionally high and adverse effects of programs and activities of minority populations and low-income populations.
3. Promote the full and fair participation of all affected Title VI populations in transportation decision making.
4. Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
5. Ensure meaningful access to programs and activities by persons with Limited English Proficiency (LEP).

Filing a Title VI / ADA Complaint

The complaint procedures apply to the beneficiaries of Choices For People Center for Citizens with Disabilities INC‘s programs, activities, and services.  RIGHT TO FILE A COMPLAINT: Any person who believes they have been discriminated against on the basis of race, color, or national origin by Choices For People Center for Citizens with Disabilities INC may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.

HOW TO FILE A COMPLAINT: Information on how to file a Title VI / ADA complaint is posted on our agency’s website, and in public areas of our agency.

You may download the Choices For People Center for Citizens with Disabilities INC Title VI / ADA Complaint Form by clicking here, or request a copy by writing to [Choices For People 1840 Highway 72 East, Rolla, Mo 65401] Information on how to file a Title VI complaint may also be obtained by calling Choices For People Center for Citizens with Disabilities INC at [573-364-7444].

You may file a signed, dated complaint no more that 180 days from the date of the alleged incident. The complaint should include:

– Your name, address and telephone number.
– Specific, detailed information (how, why and when) about the alleged act of discrimination.
– Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.

Please submit your complaint form to [Choices For People 1840 Highway 72 East, Rolla, Mo 65401].

COMPLAINT ACCEPTANCE: Choices For People Center for Citizens with Disabilities INC will process complaints that are complete.

Once a completed Title VI / ADA Complaint Form is received, Choices For People Center for Citizens with Disabilities INC, will review it to determine if Choices For People Center for Citizens with Disabilities INC has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by Choices For People Center for Citizens with Disabilities INC.

INVESTIGATIONS: Choices For People Center for Citizens with Disabilities INC will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, Choices For People Center for Citizens with Disabilities INC may contact the complainant. Unless a longer period is specified by Choices For People Center for Citizens with Disabilities INC, the complainant will have ten (10) days from the date of the letter to send requested information to the Choices For People Center for Citizens with Disabilities INC investigator assigned to the case.

If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.

LETTERS OF CLOSURE OR FINDING: After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).

– A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
– A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.

If the complainant disagrees with Choices For People Center for Citizens with Disabilities INC‘s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. Choices For People Center for Citizens with Disabilities INC will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, Choices For People Center for Citizens with Disabilities INC will issue a determination letter to the complainant upon completion of the reconsideration review.

A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If more information is needed or another language, contact Choices For People Center for Citizens with Disabilities INC at [1840 Highway 72 East, Rolla, Mo 65401], or at [573-364-7444].